PROACTIVE MAINTENANCE & REMOTE MONITORING

Through our Proactive Maintenance program, we are able to monitor and resolve and issues within seconds of them occurring, usually without the need to interrupt the customer.  Much of our Proactive Maintenance is done out of hours, especially when this comes to server management, updates and patching.

Proactive Maintenance and Remote Monitoring are all part of the service with Computer Rescue.  When a client takes out an IT Support contract with us, we set and configure remote monitoring solutions across the IT Network, Workstations and Servers.  This monitoring solution is non-intrusive to the user and allows us to update and maintenance the clients’ systems without causing disruption and downtime.  The monitoring solution is comprehensive and keeps automated checks on both the hardware and the infrastructure, alerting us immediately should a problem arise.

Our Proactive Maintenance solution allows for Computer Rescue to regularly update software and IT security patches for all PC’s Laptop’s, Servers and Communications equipment,  ensuring that all systems are up to date, and most importantly, all IT security measures are current.  Proactive Maintenance also includes updates and patching of software solutions.  These include Antivirus, Anti Malware, Cyber Security updates, Firmware upgrades and drivers.

Proactive Maintenance – Improves Reliability:

  • Patch Management

    Server and Device Patch Management help to keep the devices up to date with latest service packs and security.

  • Proactive Difficulties

    When an issue is identified, Computer Rescue will resolve the issue quickly, often before the user is even aware.

  • Peace of Mind

    With 24/7/365 monitoring, you can rest assured that your IT systems and infrastructure are in safe hands.

“I have always found the engineers at Computer Rescue to be friendly and knowledgeable. We have had a very positive experience with Computer Rescue; you have understood our problems and requirements and have met those with an efficient professionalism. We especially like the responsiveness in dealing with our problems, and, compared to our previous provider, they are a world apart.”

– Owner, Accountants Practice

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Happy Customers

Covering Kent and South East England. Computer Rescue is much more than simply a computer support company. We are a trusted partner and adviser helping you with the very best IT solutions.
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IT Monitoring Solutions

  • 24/7/365 Monitoring
  • Proactive Maintenance
  • Device Updates & Patching
  • Backup & Data Monitoring
  • IT Security & Cyber Updates
  • System & Data Monitoring

Need help with Proactive IT Maintenance?
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WE ARE PROUD TO PARTNER WITH THESE INDUSTRY LEADERS

Office Manager

Computer Rescue staff are very helpful and cheerful at all times. I have never had any problems and I feel I am in very safe hands. Computer Rescue is very approachable, professional, courteous and a pleasure to do business with, and very quick to respond to calls for help.

Office Manager
Solicitors
Managing Partner

Computer Rescue are friendly and efficient and happy to try and resolve a problem out of hours if that is required. We enjoy our monthly visits and Computer Rescue are much better thankfully, compared to our previous provider.

Managing Partner
Recruitment Consultancy

Claim your Free IT Network and Cyber Security Assessment

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  • Let’s Talk

    We’ll chat about your business, how you use technology, and what you want to get out of IT.

  • Free IT Network and Cyber Security Assessment

    If we’re the right fit, you’ll choose the IT service agreement that works best for your organisation.

  • Start Your IT Experience

    Within days, you’ll be experiencing IT like never before.