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Which is best? Outsourcing vs Inhouse IT Support

Outsourcing vs in-house IT – Which is best for you?

So, you’ve got a business, maybe it’s started to grow, and you are now at the stage where you need some help looking after your I.T. network.  Do you hire an in-house IT person? or do you outsource to an established IT Managed Service Provider?

In many new or growing businesses, if it’s not the business owner themselves, there is often someone who has been delegated to look after the I.T. More often than not, this chosen person has another job function within the organisation, perhaps in accounts or operations.

This shared job role may have worked perfectly fine in the beginning when there were only a few of you, but now you are growing, the strain on their ability to cope and perhaps even the limitation of their knowledge may start to become an issue, and as the additional IT workload placed on that individual starts to increase, it often starts to become overwhelming and leaves them struggling to cope.  Ultimately, it’s usually the IT work that gets left behind as bottlenecks start to appear and response times start to slow.

Of course, there needs to be a balance between maintaining your systems, managing costs, and increasing overall performance.  However, having the right IT support in place can often enhance a company’s productivity and become a game-changer when it comes to encouraging growth, especially in terms of productivity and the speed of deliverables.

It’s at this point that most businesses look to either increase their team, employing a dedicated IT person or they look to outsource their IT to a local Managed Service Provider.

To recruit or not to recruit – that is the question…

So, which is better for you and your organisation?

In-house: IT Person

Pros:

  • Good understanding of how the business works will also be familiar with the staff and their working ways.
  • More time to spend on a dedicated project or issue. As the sole job for the IT person, it gives them extra time to deal with the problem.
  • Always onsite – Can help with immediate issues together with the “whilst you’re here” on the spot problems that users ultimately face.

Cons:

  • Far too many issues for a single person to resolve in a single day.
  • Sickness and Holidays- Who will look after the systems whilst they are away?
  • Salary & Extras. As the team grows or indeed as the skills required increase, so do the costs involved.  Salaries for a good qualified IT engineer can be pretty high.  That is before adding the costs of any additions such as bonuses, vehicle’s, and a company pension.
  • Relying on one person’s skill set and availability can be a problem for in-house IT. This leads to additional costs for outsourced training and development, often resulting in time away from the office.
  • Recruiting the right person with the right skills, especially if there are no IT skills in-house currently can be problematic and costly. Knowing exactly what skills you require in your recruit to maintain and support your IT systems can be a struggle.  Unfortunately, often resulting in the additional cost of recruitment fees.
  • Inhouse IT teams are usually less innovative and less likely to embrace new IT developments. Once they know the network and systems, it can sometimes be a hard push to change anything.

 

Outsourced: IT Managed Service Provider

Pros:

  • Usually, an outsourced IT managed service provider will have a team of qualified, industry certified IT engineers on staff, available to help 24/7/365. When you outsource to an IT Managed Service Provider, you are dealing with teams of multiple Engineers (instead of a single person).  These engineers are usually (or should be) qualified and certified to industry standards already and should be ready to work to resolve your IT issues quickly.
  • Often outsourced IT managed service providers will monitor your networks 24/7, on guard for any potential problems that might arise, and with the resources to resolve them almost immediately if they do.
  • Outsourced IT managed service providers will also have multiple skillsets available through multiple team members. Dedicated engineers for specialist hardware and software, cyber and IT security specialists, database and cloud computing experts.  They will also have experience in all areas of IT infrastructure, cabling, networking, and communications.  It would be very expensive to fund an in-house team with specialist skills in all of these areas.
  • Outsourced IT will give you 24/7/365 cover for your IT requirements, with no issues regarding holidays or sick leave. Covering evenings, weekends, and emergency call-outs.
  • Outsourced IT managed service providers will often have clients in the same industry as your organisation or ones that use the same or similar software/hardware. This could be an instant benefit as they will already be familiar with the systems that your organisations’ users and will often have dealt with potential issues that you may face previously with another client.  Additionally, having this level of familiarity will also allow them to suggest improvements and ways to increase productivity for you.
  • Outsourcing your IT is extremely cost-effective when compared to employing an in-house IT team. Often the cost of outsourcing your IT to a managed service provider will be a fraction of the cost compared to employing a dedicated IT team with specialist skills.  For example: The average IT Manager’s basic salary in the UK according to payscale.com is £40,207 per year and this doesn’t include any extras, bonuses, vehicles, or pension schemes.  The average cost of outsourcing your IT in the UK is under £4000 per year.
  • Outsourcing your IT support can be either contracted or pay as you go. Contracted IT support can vary from 3 months to 3-year contracts, although typically they are 3 – 12 months each.
  • Outsourced IT support contracts come with various service level agreements which will determine what hardware/software is supported, number of users, response times, out-of-hours cover, etc. More details regarding contracted vs pay as you go can be found here: https://www.cr-it.co.uk/what-to-expect-to-pay-for-outsourced-it-support/

Cons:

  • There may be a short period whilst the outsourced company familiarises itself with your organisation and IT systems. This usually is only a short time however, as once the outsourced IT company is in place, specialist audits and assessments are usually automated to reduce any waiting.
  • Outsourcing your IT will usually be more remote support than actual onsite. However, most managed service providers will provide onsite support as part of their packages.  This can be used either on an as and when basis or a dedicated day/time each week/month.

Summary

In summary.  There are many benefits to outsourcing your IT to an established IT Managed Service Provider.  Not only in costs but also in skills, multiple engineers within a team, and their 24/7/365 availability.  Whilst the temptation to employ an in-house IT person may sound like a good idea in the short term, it will not be long before you are facing the same question again.

 


 

Computer Rescue offers a complete range of IT Support and Cyber Security Services, all priced according to your requirements and needs of the business.  All of our IT Support and Cyber Security Services are tailored and bespoke to your individual company and as a result, the pricing will vary depending upon need.

Computer Rescue was set up to prevent Small – Medium businesses from being ripped off with unnecessary IT Support costs and as a company it’s important that we gain and cultivate our business relationships with our customers and not just their wallet.

Get in touch with us today to find out more about the IT Support and Cyber Security services that we offer and how we may best be of assistance to you.  We can get you started with a FREE IT Network and Cyber Security Assessment to make sure that all of your systems are working as they should be.

Here’s a link to our article: What to expect to pay for IT support and cybersecurity services.

Alternatively, download our FREE E-Book: Switching Your I.T. – 21 Questions to Ask any IT Support Company and find out the answers to the questions that you should be asking before working with any IT Support company.

 

Call Us: 01795 430 030