Whether your service business is offering professional services such as accounting or legal advice, or something more traditional such as printing or electrical services, your service business needs to be able to function and respond to your customer’s needs.
Having poor IT support to help in times of problems, can make a real impact on your service companies available to provide your core services to your clients.
Many service companies, feel that they have their IT systems covered, and needlessly fight day to day IT issues in-house, most probably using an apprentice or a team member who has “some IT knowledge”, often causing more damage than the initial IT problem suggested.
So why do service companies need to have solid IT Support in place?
Having a dedicated IT support team available
If you have a dedicated IT support team, certainly one with many years’ combined experience and multiple engineers will dramatically help to resolve IT issues for your service business. Having multiple “expert heads” working on any given problem, with team collaboration available if required, will often help to expedite any IT issue, meaning you can get on with your day easier and faster.
With a dedicated team in place, it also means that they can proactively watch, upgrade, and protect your IT network, rather than simply reacting every time there is a problem. Reacting, rather than proactively monitoring, usually takes longer and often means additional downtime for you and your service business.
Knowing how much your IT costs will be on a monthly/quarterly and annual basis is a major plus for any service business. Fixed cost IT solutions will allow you to allocate a set amount of funds that you can work to over any given period. It also helps to avoid any of those nasty surprises.
Expert Knowledge and support
Without a doubt having an expert team in place that you can rely on is a major plus point to outsourcing your company’s IT support. Whilst, as mentioned above, having multiple heads available to handle IT issues is a major benefit, having the right heads, with expertise in the systems that you run within your own service business is priceless. Trained and qualified expert IT engineers, who understand not only how you run your business, but also, the customers that you have and the IT systems that you have in place to service them.
Cyber Security Specialists
Human-error; we talk about it all the time, but what exactly do we mean? Human-error occurs when an individual performs a task or does something with an unintended outcome. It’s easy to point the finger at employees as being an organisation’s weakest link, but without appropriate security awareness training provided by the employer, how can employees truly know what to watch out for?
Having a dedicated outsourced IT CyberSecurity team available to help steer you through the dangers of cybercrime is something that every service business should have in place. Over the past few years, cyber activity has increased exponentially and is a seriously major threat to all businesses, regardless of size, industry, or country.
A specialist cybersecurity team can monitor your networks for any signs of intrusion; find and resolve any lingering ransomware or malware exploits and defend your IT network from any reoccurring attacks.
Backup and Disaster Recovery
From your accounts to client information, your data is essential in running your business. When it’s lost because of accidental deletion, an unanticipated natural disaster or even worse, it is stolen, you need to make sure you can recover that data so your business can continue to thrive and grow. Having a solid and secure cloud backup solution will help to eliminate the threat of lost or corrupt data. Add to that a solid backup and disaster recovery plan and you will be well on your way to securing your business.
Cloud backup and disaster recovery are some of the most important services that you need to have in place. The threat from Cybercriminals, rogue employees, or simply accidental deletion is growing daily. Outsourcing to an IT Support company that specialises in cloud backup, onsite back, and disaster recovery, a company that can monitor your cloud backup daily, manage the security, and are available to restore your data at a moment’s notice is a must for all service business.
Forefront of technical advances
You are more likely to have recommendations regarding the latest useful advanced in IT tech if you have a team of expert engineers working with it on a daily basis. Whilst it’s not always the case that the newest tech is the best tech, having a dedicated team with their ear to the ground looking for any advanced which may be of benefit to you and your business is a real help. They can even be used to test the tech prior setting it up for you to ensure that it is as useful as they thought, with the added value that perhaps other customers or suppliers may already have the new tech in place.
Computer Rescue offers a complete range of IT Support and Cyber Security Services, all priced according to your requirements and needs of the business. All of our IT Support and Cyber Security Services are tailored and bespoke to your individual company and as a result, the pricing will vary depending upon need.
Computer Rescue was set up to prevent Small – Medium business being ripped off with unnecessary IT Support costs and as a company its important that we gain and cultivate our business relationships with our customers and not just their wallet.
Get in touch with us today to find out more about the IT Support and Cyber Security services that we offer and how we may best be of assistance to you. We can get you started with a FREE IT Network and Cyber Security Assessment to make sure that all of your systems are working as they should be.
Here’s a link to our article: What to expect to pay for IT support and cybersecurity services.
Alternatively, download our FREE E-Book: Switching Your I.T. – 21 Questions to Ask any IT Support Company and find out the answers to the questions that you should be asking before working with any IT Support company.
Call Us: 01795 430 030