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IT Support Parallax

Client Testimonials

We at Computer Rescue pride ourselves on the fanatical dedication that we give to delivering a five star service to all of our clients.

Please find below a selection of the 5 star ✳✳✳✳✳ testimonials that we have received from our clients over the years.

Due to changes in the privacy laws, we have removed the personally identifiable information regarding specific names and company identities, however should you wish to speak with any of the clients below, please contact us and we be more than happy to put you in touch.

Working to a “Rapid Response” ethos calls to our help desk are answered within 10 seconds, 98% of remote support calls are dealt with immediately and critical response is within 15 minutes.

I have found the engineers at Computer Rescue to have a polite and active response and are always helpful and will do their upmost to succeed. They can solve a simple issue without showing frustration.
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I would recommend Computer Rescue – they are professional and helpful
Office Manager, Recruitment Consultancy

The engineers at Computer Rescue are always so polite, very knowledgeable, professional and hard working in resolving any problems we have in a timely manner. Other members of staff are also always helpful and very polite, and if we have any problems, we can always speak directly to an engineer. We have moved office premises twice and Computer Rescue handled both of these moves without any hiccups and no office down time.
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Computer Rescue are 100%
Managing Partner, Financial Services

We feel reassured that Computer Rescue offer a very prompt and professional service that addresses our needs immediately should an issue arise. This alone is worth the extra investment as previous providers left us with considerable down time before a problem was resolved. We find it reassuring that Computer Rescue are monitoring our systems and network as this is not something offered by previous providers.
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You really do get what you pay for
Office Manager, Civil Engineering

Computer Rescue keep us informed and go the extra mile to get things fixed. When we moved premises, Computer Rescue supported us in a pro-active approach with quality work. Computer Rescue offer us value for money and using them is a decision that we have not regretted. Computer Rescue offer a simple, streamlined approach to changing support providers, and the staff are very approachable with a sound knowledge base. Don’t be held back by a company that aren’t providing the service you need.
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You only find the true value of company when you really need them
Office Manager, Construction

Nothing is ever any trouble. Computer Rescue are absolutely a pleasure to work with, we do feel like you guys are an extension of our company, which is great.
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They speak in plain English – which is a huge advantage to us
Office Manager, Engineering

Computer Rescue’s response times for resolving our faults are very reasonable and resolved efficiently where possible. The engineers are very professional, experienced, knowledgeable, polite, friendly and always on hand to resolve matters efficiently. Other members of staff are also excellent and I would give them 10/10! Our overall impression of Computer Rescue is that they are the best support company I have ever had dealings with and I would recommend them to anyone. I can fully trust them to look after our IT needs with their first class service.
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The best thing we ever did was to find Computer Rescue. I don’t know how we ever coped without you
Office Manager, Solicitors

We have found Computer Rescue to be very helpful; we have never had any problems. They are professional and helpful, with excellent advice and prompt response times.
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A vast improvement on our previous IT Support company
Owner, Telecoms

Computer Rescue staff are very helpful and cheerful at all times. I have never had any problems and I feel I am in very safe hands. Computer Rescue is very approachable, professional, courteous and a pleasure to do business with, and very quick to respond to calls for help.
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I wish I had found you earlier
Office Manager, Solicitors

I have always found the engineers at Computer Rescue to be friendly and knowledgeable. We have had a very positive experience with Computer Rescue; you have understood our problems and requirements and have met those with an efficient professionalism. We especially like the responsiveness in dealing with our problems, and, compared to our previous provider, they are a world apart.
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We would give Computer Rescue 5 Stars
School Secretary, Primary School

I have always found the engineers at Computer Rescue to be friendly and knowledgeable. We have had a very positive experience with Computer Rescue; you have understood our problems and requirements and have met those with an efficient professionalism. We especially like the responsiveness in dealing with our problems, and, compared to our previous provider, they are a world apart.
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You have been, and continue to be, a breath of fresh air in the technology field
Owner, Accountants Practice

Computer Rescue are friendly and efficient and happy to try and resolve a problem out of hours if that is required. We enjoy our monthly visits and Computer Rescue are much better thankfully, compared to our previous provider.
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We have been very happy clients for many years
Managing Partner, Recruitment Consultancy

Computer Rescue provide a good service in all areas. Nothing is too much trouble and they are a delight to have in the office. Products purchased from them are good and run smoothly.”
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Far better than who we dealt with before
PA to Director, Solicitors

Our previous IT support was from an independent consultant whom we could never get hold of, so we decided to look for new IT support and came across Computer Rescue, who gave a swift and professional response. After meeting with Jason, we decided to opt for the premium package, which, to this day, has provided us with an excellent service. I have found Computer Rescue to be extremely reasonable on costing and as a result of the great service we have received, we are now in the process of having a new website designed by Jason and the team, with us being very happy again with costing. I can’t stress how important it is to have your daily backups, anti-virus and overall network health checks done regularly, and having Computer Rescue do this for us has taken any worry away from us losing any data. It is worth spending a little extra for this service.
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We look forward to working with Computer Rescue for many years
Owner, Engineering

We have been with Computer Rescue since November 2015. Swapping providers was a difficult decision for us as we had used an independent consultant since the business set up in September 2007, however as our business grew, it became apparent that this consultant could no longer meet the needs of the business and its expansion. We were recommended Computer Rescue who initially met us and our staff to ascertain our needs and plans and then came back to us with a proposal. Our systems have been updated and we now have bi-weekly visits from Computer Rescue which enables us to ask the engineer any small issues we have. This service came at a price for us, which we were reluctant to commit to at the start, but with hindsight, we see this to be an investment for the future knowing that our system is safe in the hands of Computer Rescue.
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Computer Rescue have provided us with peace of mind
Director, Health Care

We contacted Computer Rescue around seven years ago during our business expansion, but, being a family run business, we decided to opt for a smaller, more local IT consultancy. While the price was better with said consultancy, it became clear that our choice has been an incorrect one as the system recommended to us could not cope with our workload. We decided to get back in touch with Computer Rescue and ultimately decided to switch our IT support over to them. While the ride has not been perfect, as it never is with IT, I can honestly say that the support has always been there, with the team at Computer Rescue HQ always available to either fix an issue, or preempt a potentially damaging situation. It was always our intention to reduce our requirement from Computer Rescue to a cheaper package once the system was up and running, but due to our computer dependency, it was clear to see that we needed Computer Rescue. Over the past few years Computer Rescue have monitored our network and email facilities and our downtime due to fraudulent attacks have massively subsided and enable our staff to be more productive.
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We’ve Certainly Received Great Value for Money
Owner, Aviation Industry

Computer Rescue were our third IT support company and our experience is that you get what you pay for. Computer Rescue are trusted with full system monitoring and backups and, having lost over ten full working days under previous IT support companies, I am pleased to say that ‘no news is definitely good news’ for us. IT support can be an invisible and sometimes intangible cost, but believe me, Computer Rescue are viewed as a valued part of our business now.
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Worth Every Penny
Managing Partner, Recruitment Consultancy

“We are a small architects practice that appointed Computer Rescue in 2007 after using several other IT support companies beforehand. We generally found that these companies started off well but then key engineers would move on and the service would quickly deteriorate. This is not the case with Computer Rescue. Their costs are generally comparable with other companies offering a similar level of service. The transition from our previous support company was so smooth I honestly can’t remember it!”
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We are very happy to recommend them
Owner, Architectal Practice

“We have had experiences with three different IT providers before Computer Rescue and each proved to be a disaster in terms of service, interest and [often] ability and understanding. We listen to Computer Rescue and have total confidence in their judgements.”
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IT Support Kent Security
In terms of IT support, we have nothing but praise
Owner, Education Distribution

I would highly recommend the services of Computer Rescue. We have tried cheaper providers in the past and the promises made during the sales pitch disappear after a month or two and at that point you are tied into a contract. Every time we need Computer Rescue’s help the team have been great, and if we do not understand what’s needed, they take control of the computer remotely and fix the problem. This level of service is very rare. Computer Rescue maintain our server and desktop computers to ensure they are always safe and fully backed up. Viruses are so sophisticated now that constant security updates are needed and the ‘off the shelf’ packages just do not suffice. In this day and age, the computer is king, and the last thing I would compromise on would be computer support .
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IT Support Kent
Computer Rescue have exceeded my expectations on every level
Managing Director, Refrigeration
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Our mission

Our core values at Computer Rescue:

  • Integrity & Honesty
  • Customer Focused
  • “Can Do”, Extra Mile Attitude
  • Clear Ownership of Client IT Issues
  • Rapid Response Support Solutions
  • First Time Resolution of IT Problems.

Our Core Focus

Purpose/Cause/Passion
To Take full ownership of IT problems whilst delivering extra mile solutions.

Our Niche
To provide Enterprise Level IT Support for Small – Medium Business

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